Responsible Gaming
Gaming Should Be Entertainment
At Practice Pinnacle, we believe online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.
Please gamble only with money you can afford to lose, and always maintain control over your gaming habits.
Age Verification
Online gambling in New Zealand is strictly regulated. You must be 18 years of age or older to participate in real money gaming. Practice Pinnacle is committed to preventing underage gambling and complies with all New Zealand gaming laws and regulations.
If you are under 18, please do not use our services. We encourage parents and guardians to monitor their children's online activities.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Please be aware of these warning signs:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to recover money
- Neglecting family, work, or other responsibilities due to gambling
- Hiding gambling activities or lying about the amount spent
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or using credit to fund gambling
- Attempting to cut down or stop but being unable to do so
- Using gambling to escape problems or cope with negative emotions
- Risking relationships, employment, or educational opportunities
If you recognize any of these signs in yourself or someone else, help is available.
Self-Help Tools & Limit Controls
Practice Pinnacle supports responsible gaming through the following tools:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you're comfortable losing during a gaming session
- Session Time Limits: Set automatic reminders or timeouts to limit your gaming duration
- Reality Checks: Receive periodic notifications during play to help you stay aware of your activity
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gaming
- Account Closure: Request permanent closure of your account if you wish to stop gambling
These tools are designed to help you maintain control. Contact our customer support team to enable or adjust these settings at any time.
Support Organizations for Problem Gambling
If you're experiencing gambling-related problems, support and professional help are available. The following organizations provide confidential assistance:
New Zealand Support Services
- Problem Gambling Foundation (PGF) — Free counselling and support services specifically for New Zealand
- Phone: 0800 664 262 (free and confidential)
- Website: www.pgf.nz
- Gambling Helpline Aotearoa — Free telephone counselling service
- Phone: 0800 664 262
- Available 24/7
International Support Services
- GamCare (UK) — www.gamcare.org.uk
- GamStop (UK Self-Exclusion Scheme) — www.gamstop.co.uk
- Gambling Help Online (Australia) — www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) — www.responsiblegambling.org
- National Council on Problem Gambling (USA) — www.ncpgambling.org
Counselling is confidential, free, and available 24/7 in most cases. Seeking help is a sign of strength, not weakness.
Need Help? Take Action Today
If you or someone you know is struggling with problem gambling, please reach out immediately. Early intervention makes a real difference.
- Call the Problem Gambling Foundation on 0800 664 262 (free, confidential, 24/7)
- Visit www.pgf.nz for resources and support options
- Contact our customer support team to enable self-exclusion or account closure
- Speak with a trusted friend, family member, or healthcare provider
Your wellbeing matters. Help is available, and recovery is possible.