Primary healthcare news, information & resources

Practice support

Pinnacle's practice support teams are based in each locality to ensure practices are supported in the best possible way. You can get in touch directly with your support person with the details provided below. 

Also read about our GP liaison team.


Matt Tong, Tairāwhiti locality lead - 027 616 4817 

I am relatively new to the Pinnacle Midlands Health team but have worked in the Tairāwhiti health sector for nearly 10 years, initially working in roles within the DHB planning and funding team. I have a keen interest in systems/models of health care and addressing the current inequities in health outcomes in our communities. I really enjoy working with our great network of general practices in Tairāwhiti. I also lead our team of community services which includes primary mental health, cardiac and pulmonary rehabilitation, and falls prevention and respiratory clinical nurse specialist roles.

Practices: City Medical Gisborne, De Lautour Medical, The Doctors Te Whare Hapara, Three Rivers Medical, Waikohu Health Centre.

Liz Hakiwai, administrator/programme support - 06 863 2661

Practices: City Medical Gisborne Ltd, De Lautour Medical, The Doctors Te Whare Hapara, Three Rivers Medical, Waikohu Health Centre


Practice liaison

Barbara Purdie - 027 458 0099

I have been with Pinnacle Midlands Health for five years with another five years' experience with Hauroa Taranaki PHO prior to the formation of the Midlands Health Network. Before my role in health I worked for 12 years with my husband as a business owner, while also volunteering within the disability sector of the community. I love the challenges this position brings and enjoy providing ongoing support to practices to promote and implement sustainability. 

Practices: Central Medical Centre, City West Medical Centre, Devon Medical Centre, Dr Finnigan, Eltham Health Centre, Family Health Centre, Full Circle Medical, Moa Medical, Parklands Medical Centre, Patea and District Com. Med. Trust, Phoenix Urgent Doctors, Powderham Medical, Strandon Health, Tui Ora Family Health, Vivian Medical Centre, Waitara Health Centre.

Chloe Mercer - 027 565 6699

I am new to the Pinnacle whānau, but I have worked for the last decade in a range of roles within primary care, including programme development and contract management. Prior to moving to Taranaki I was working in an integrated role between specialist and primary care. I have an interest in quality improvement and systems that are fit-for-purpose. I am really looking forward to providing support to our practice teams and being part of the Pinnacle forward-thinking approach. I have moved to New Plymouth with my husband and three children, and while I have lived nearly all my life elsewhere, I was born here, and have a strong family connection to Urenui. It is great to be back home under the mountain.

Practices: Avon Medical Centre, Bellomo Family Health, Carefirst Medical Centre, Dr R G Radich, Eastside Medical Centre, Medicross Taranaki Ltd, Merrilands Medical Centre, Moturoa Medical Centre, Mountainview Medical (Hawera), Ngati Ruanui Healthcare (Hawera), Oakura Medical Centre, Opunake Medical Centre, Patea and District Com. Med. Trust, Regan Street Health Centre, Tukapa Medical Centre.


Practice liaison/ Health Care Home programme facilitator

Helen Thomas - 021 241 7301

I started with Pinnacle in 2008 and have held various roles over the years. Prior to joining Pinnacle I managed a rural practice on the coast. I currently work in the Health Care Home team helping remodel the way general practice is delivered across our network. I enjoy working with our practices and ensuring our focus here at Pinnacle is on both our patients and the practices we support. 

Practices: Ngāti Pikiao Health Clinic, Pihanga Health, Taupo Health Centre, Taupō Medical Centre, The Lake Surgery.

Clinical manager

Pen Blackmore - 021 413 760


Practice liaison/ Health Care Home programme facilitator

Zoe Pickering - 022 519 0973

I'm originally from the UK and have worked within Pinnacle since 2014. I have a passion for Continuous Improvement and all things LEAN. Amongst providing general support I work with Health Care Home practices to implement the EQIP (Excellence and Quality In Practice) framework and ensure it becomes business as usual for them.

Practices: Northcare Grandview Road, Northcare Pukete/Thomas Roads, Tokoroa Medical Centre, Victoria Clinic.

Ngaire Signal - 021 243 0131 

My background in practice nursing for 15+ years, led me into a nurse liaison position within Pinnacle in 2011. After 3 years in that role, working across most of the Waikato Pinnacle practices, I moved into the Health Care Home team as programme facilitator-nursing. My role supports our Health Care Home practices with change management for the Health Care Home model, provides general practice support for business-as-usual work, while having a nursing lens and providing support with nursing services. I also lead health planning in the area of proactive management of patients with high care needs in the Health Care Home model.

Practices: Coromandel Family Health, Hauraki Plains Health Centre, Health Te Aroha, Mercury Bay Medical Centre, Waihi Beach Medical Centre.

Practice support

Also read about our GP liaison team.

Nikki Belfield - 027 417 5617 

I have been with Pinnacle for over 10 years now in various practice facing roles. I have a passion for supporting practices to develop great systems and processes to provide a high quality of care for patients whilst maintaining a great place for staff to work. I have a nursing background, previously practicing in a general practice for 12 years.

My husband and I live between Pirongia and Te Awamutu with Chino, our Labradoodle. We have two grown up sons who have flown the coop.

Practices: Cambridge Medical Centre, Hamilton East Medical Centre, Mahoe Med Limited, Te Awamutu Medical Centre, Thames Medical Centre, West Coast Health Clinic, Whangamata Medical Centre.

Lynley Crawford - 021 241 4708

I have worked for Pinnacle Midlands Health Network since 2011 in a number of roles, all which have helped me to grow both personally and professional. Most of my working life I have been in the health field, from receptionist in a social service agency to my current role. I enjoy working with people to get the best outcomes we can, assisting with processes, problem solving or just being an extra pair of hands. I appreciate practice staff welcoming me into their practices, taking the time for me to get to know them and allowing me to provide support in any way that I can.

My partner and I live rurally and between us we have four adult children, his two boys and my two girls. We also have a growing number of grandchildren which are an absolute delight. 

Practices: Beerescourt Medical Practice, Chartwell Health Centre, Dr A E Pinfold (Duke St HMC), Dr K Pillay, Glenview Medical Centre, Hillcrest Medical Centre, Oto Med Ltd, Pfeffer Medical Services, Taumarunui Medical Centre, Te Kuiti Medical Centre, Wintec Health Services.

Rebecca Hill - 021 302874

I have been with Pinnacle Midlands Health Network for over five years and have worked in the practice support team for the last three. I enjoy the variety that comes with the role, particularly working with practices to make process improvements and implement change.  

Outside of work I enjoy spending time with family and friends, keeping fit and I have an interest in psychology.

Practices: Clarence Medical Centre, Dallas Clinic, Dinsdale Medical Centre, Dr N P E Schofield, Fairfield Medical Centre, Kawhia Health Centre, Morrinsville Medical Centre, Redicare Family Practice, Westend Health Centre.

Gloria Brandt - 021 803934

I have been at Pinnacle Midlands Health Network for over five years. My role as practice support gives me the opportunity to get out and about to meet and work with practice staff. I like working with practices around problem solving and process improvements. General practice is a busy environment and I enjoy being able to offer support and assistance wherever I can.

Practices: Flagstaff Medical Centre, Hakanoa Health Centre, Huntly West Medical Centre, Little London Medical Clinic, Pauanui Health Centre, River Road Family Practice, South City Health Ltd, Tairua Medical Centre, Te Kauwhata Medical Centre.